Returns
If a piece is not right, you have 30 days — no interrogation, no fine print.
Returns are accepted within 30 days of delivery on any unworn, unwashed piece with its numbered hologram tag attached. One tag, one fire — keep it on until you are sure.
Email support@7phonix.com with your order number (it looks like 7PX-XXXXXXXX) and the pieces you are sending back. We reply with the return address and next steps.
Once the return lands, the refund goes back to the original payment method — card refunds via Stripe, PayPal refunds via PayPal. Original shipping charges are not refundable; return shipping is on the buyer unless the piece arrived wrong or damaged.
If a piece arrives damaged or you received the wrong thing, email support@7phonix.com within 7 days with a photo — we make it right, replacement or refund, on us.